Terms & Agreements

1. The agreement

Khedmé is a home-services booking service operating in Lebanon. By creating an account or booking through the app, you accept these terms and our Privacy Policy. If you do not accept them, please do not use the app.

2. Your account

• You sign up with your name, email, phone number and a password, or with Sign in with Apple and your phone number. Keep your sign-in to yourself — what happens on your account is yours.
• The details you give must be real and reachable: your pro calls the number you provide and goes to the address you give.
• You can delete your account at any time from inside the app.

3. Booking, prices, and payments

• Booking is free. Sending a job out costs nothing, and nothing is charged if no professional takes it.
• One booking at a time. You can have one booking in motion — searching, scheduled, or with a professional on it. To book another service, finish or cancel the current one first.
• Booking for later. A booking scheduled for a chosen time waits until roughly 25 minutes before that time, when the search for a professional starts automatically. From there the same flow applies.
• Prices are fixed in the app. Every price comes from Khedmé's price list. Nobody types a price — not you, not the professional. For most services you pick exactly what you want when booking and see the exact total before you book; each service has a minimum visit amount, shown in the app. For jobs that cannot be priced without seeing them (such as leaks or electrical faults), the app shows a typical range up front, and the professional prices the job at your door by choosing from the same fixed list.
• The deposit. When a professional accepts your job, you pay a deposit in the app (currently $5) within five minutes. It confirms the booking, brings the professional to your door, and counts toward your total — it is never charged on top.
• Nothing is owed until you Agree. At your door, the professional confirms the job from the price list. If anything differs from what you booked, you see exactly what changed and tap Agree in the app. No change and no new price applies without your Agree; if you do not answer, the original booking stands.
• Paying the rest — two honest flows. For trades (electrical, plumbing, cleaning, handyman), the rest of the total (total minus the deposit) is paid in the app before the work starts. For self-care services (Beauty & Care), the work happens first and the rest is paid in the app right after, with an optional tip.
• You can say no. If you do not agree to the price at your door, the visit ends there: the deposit covers the professional's trip, and nothing more is owed.
• No surcharges. You pay exactly the total shown in the app. Khedmé earns a commission from the professional's side, and absorbs card and wallet processing costs.
• Tips are optional and always entirely the professional's. For trades, you can add one in the app after the job is done.
• Prices can change. Khedmé may update its price list. A change applies to new bookings and to prices set after it — never to a total you have already agreed.
• If a professional cancels, the search restarts automatically on the same booking, and any deposit already paid carries over to the replacement professional — it is never charged twice.
• Refunds. When a refund is due — a professional cancelling after payment, you cancelling before the professional sets out, a payment that arrives after a booking closed, or a refund granted by our team, always with a stated reason — the money returns by the method it was paid with. Card refunds are initiated automatically; Whish refunds are sent from our Whish account. Refunds can take 2 to 14 business days to appear, depending on your bank. You are notified at each step, and the booking's record shows the refund.
• Nothing lingers. A booking that goes nowhere closes by itself — a search no professional answered, a deposit not paid within its window, or a visit that never happened in the hours after a professional was assigned. A deposit paid for a visit that never happened is refunded. Closed bookings appear as cancelled.
• Your history is yours to tidy. Removing a finished or cancelled booking from the app clears it from your device only; the business record of work done and paid for is retained as the law requires.

4. Payments

• All payments happen in the app, by card or Whish Money. Khedmé does not deal in cash, and nobody from Khedmé will ask you to pay outside the app.
• Card details are processed by the payment providers; Khedmé never sees or stores card numbers.
• Every payment leaves a record in the app you can always look back on.

5. Cancellations and problems

• You can cancel a booking yourself in the app, free of charge, at any point before the deposit is paid — while the search runs, while a scheduled booking waits, and even after a professional has accepted.
• After the deposit is paid, you can still cancel in the app. Before the professional sets out, the deposit is refunded. Once the professional is on the way (or at your door), the deposit goes to the professional for the trip and nothing more is owed.
• Once the work has started or is done, it can no longer be cancelled in the app. If something is wrong, message support on WhatsApp from the app or from this website.
• Payment before the professional leaves. For work paid after it is done, the rest of the total is paid in the app before the professional leaves. If there is a genuine dispute before that last payment (on any service, once the professional is with you), Khedmé support may close the job: the deposit then stands as the whole job and nothing more is owed.
• If something about the work is wrong, tell us within 48 hours — with "Something wrong?" on the job's receipt in the app, or on WhatsApp — and someone comes back to make it right. This promise covers jobs booked and paid in the Khedmé app; work arranged directly with a professional outside the app is not covered.
• After a job you can rate it from one to five stars, once. Ratings help us keep quality high; they are shown as an average on the professional's card.
• Payment questions are handled by support with the payment providers.

6. What we expect from you

• Give accurate booking details and safe, reasonable access to the place of work.
• Treat the professionals with respect — they are people, and they are our people.
• Do not misuse the app: no fake bookings, no attempts to move Khedmé jobs off the platform, no interfering with the service.

7. The professionals

Khedmé professionals are vetted and work through the app. While their app is open, they share their live location so nearby jobs reach them and you can watch yours arrive. "Arrived" and "work started" are only accepted when the professional's live position is actually at your address (every saved address carries a map pin). Professionals sign in with credentials issued by the Khedmé office. Each professional adds a profile photo that our office checks against the person before they can take jobs, and you see that photo, their number of finished jobs and their rating on your booking. A professional can switch themselves off duty; while off duty they receive no new jobs.

8. Our responsibility

We stand behind the service: vetted people, fixed prices you agree to, and a record of everything. If a job goes wrong, report it within 48 hours and we will work to make it right. Khedmé's responsibility for any claim connected to a job is limited to what was paid for that job through the app, except where the law says otherwise.

9. Changes to these terms

Khedmé grows, and these terms grow with it — when features change, this page changes, and the date at the top moves. Using the app after a change means you accept the updated terms. For a significant change, we will tell you in the app.

10. The legal frame

These terms are governed by the laws of Lebanon. Anything about them — a question, a disagreement — starts with a message to support on WhatsApp.