Privacy Policy

What we collect

• Your name, email and phone number, so your account works and your pro can reach you.
• The saved addresses you add to your account — a name, the area, the door details and the exact map pin — kept until you remove them, and used only to send your pro to the right door.
• The address chosen for each booking, and the time you schedule it for, so the job reaches the right place at the right time.
• A short log of account changes — an email or phone number update, clearing your booking history, deleting the account — kept for security and support, visible only to our team.
• What you booked, when, anything you told us about the problem, and the record of what was paid in the app.
• The options you picked from the price list, what the professional confirmed at your door, and your Agree — the itemised record of what was agreed and paid, kept so both sides can always see what happened.
• If you allow notifications, a device token so the app can tell you when your booking moves.
• If you sign in with Apple, the email address Apple shares with us (it may be a private relay address that forwards to you) and your name if you let Apple share it. Apple never shares a phone number, so you add yours once.
• The star rating you give a finished job, and any problem you report in the 48 hours after it, with the words you add.
• For Khedmé professionals: a profile photo they take in the app. It is checked once by an automatic image check that looks only for one clear, real face, then by our office, who may video-call the professional to confirm it is them. The approved photo, their number of finished jobs and their average rating are shown to customers whose job they take.

Why we collect it

• To send a pro to the right place at the right time.
• To message or call you about a booking you made.
• To keep a record of work done and paid for, which the business needs.

Who sees it

• Khedmé staff, who run the service.
• The professional assigned to your job — they see your name, number and job location once the job is theirs, and nothing else. They also see the star rating you gave their jobs.
• The companies that run parts of the service for us, only as needed to do so: Supabase (our database and sign-in), Apple (notifications and Sign in with Apple), our payment providers Whish Money and Areeba, our map and routing providers, the email service that sends refund and support messages, and Anthropic, whose AI runs Sanad and the one-time professional photo check.
• Nobody else. We do not sell your details, and we do not share them for advertising.

Professionals' location

Khedmé professionals share their live position while their app is open. It is how nearby jobs reach the right pro, how you can watch yours arrive, and how the app confirms a pro is really at your address before "arrived" or "work started" counts. It is used for dispatch, your booking's map and that check, nothing more.

What we do not do

• We never see or store card numbers. Payments are processed by Whish Money or the card payment provider; we keep only the record that a payment happened.
• We do not track you across other apps or websites.
• We do not send marketing messages you did not ask for.

Deleting your account

• Account → Delete my account, inside the app. It is immediate.
• Your name, phone, address and notes are removed.
• A record that a job happened is kept for the business's books, with nothing in it that points to you.

If you signed in with Apple, deleting your account also cancels Khedmé's link to your Apple ID.

Contact

Any question about your data — message us on WhatsApp and a person will answer.